Refund Policy


We will gladly exchange or issue store credit for merchandise returned, in original condition (unopened and unused).  It must be within seven days of receipt of the original order shipment. All returns are for store credit or exchange only. All discounted items purchased are a final sale.  All seasonal and holiday items are not eligible for return. All jewelry is final sale. 


All returns that have been processed through the store should be returned to 


Ruby A Southern Tradition

246 S. Maestri Rd., Suite 1

Springdale, AR 72762


Please note that original shipping fees are nonrefundable and return fees are the responsibility of the customer.  Please allow 2-5 business days for orders to be processed. Once they are shipped, they should be received with-in 2-7 business days. There may be additional delays due to weather, holidays, or USPS exceptions beyond our control. 


Please contact us at

Ruby A Southern Tradition 2020